OUR RETURN POLICY

We want you to be completely satisfied with your purchase from our store. To ensure a smooth and hassle-free return process, please review our return policy below:

ELIGIBILITY AND TIMEFRAME:

• We accept returns within 30 days from the date of purchase.
• The watch must be in its original condition, with all tags, packaging, and accessories intact.
• Any signs of wear or damage may affect the eligibility for a return.

RETURN PROCESS:

• To initiate a return, please contact our customer support team at info@timetags.com.
• Our customer support team will guide you through the return process and provide any necessary forms or documentation.
• Please include your order number, the reason for the return, and any relevant details in your communication.

RETURN SHIPPING:

• Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the watch.
• In case of a defective product or our error, we will provide a prepaid return shipping label.

REFUND METHOD:

• Once we receive and inspect the returned watch, we will process the refund.
• Refunds will be issued in the same form as the original payment method used for the purchase.
• Please allow up to 15 business days for the refund to be processed and reflected in your account.

EXCLUSIONS OR NON-RETURNABLE ITEMS:

• Customized or personalized watches are non-returnable unless they arrive damaged or defective.
• We cannot accept returns for watches that have been altered or modified by third-party service providers.

WARRANTY INFORMATION:

• Our watches are covered by a manufacturer’s warranty. Please refer to the warranty information provided with your watch for details.
• If you encounter any issues covered by the warranty, please contact the manufacturer directly for assistance.

CUSTOMER SUPPORT:

• We are committed to providing excellent customer service and ensuring your satisfaction.
• If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at info@timetags.com.

LEGAL CONSIDERATIONS:

• This return policy is subject to applicable consumer protection laws and regulations.
• We strive to comply with all legal requirements regarding returns and refunds in our jurisdiction.